A place for every report.
Guests open an issue from their account, explain what happened and view their reports with each status.
What happens on site.One place for the conversation.
A report from the phone. Staff replies and follow-up in the same thread, with the context of what the guest needs.
From report to conversation threadFrom report to conversation thread
Spanish app screens recreated with its design and fictional data. This page does not send reports or messages.
From report to conversation.
Guests and reception exchange replies in the same thread. Messages, photos and voice notes help explain the situation.
Follow-up matters too.
Guests can see when staff are waiting for a reply and keep the report history. The team follows the conversation through to resolution.
Guest request FAQs
How does a guest report an issue?
From their account in the Guest App: they describe what is happening with a title and a description, and can attach up to three photos or a voice message.
How does the campsite reply?
The front desk replies in the same conversation thread. The guest sees the status of each report (open, in progress, waiting for you, resolved or closed) and keeps the full history.
Can an issue become a staff task?
Yes. From the issue details in the back office, the team can create a task or link an existing one. It does not happen automatically: the campsite decides.
Tell us about your campsite.
Let’s talk about what your team needs and which solution fits.
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How we'll use your data
We'll store your request in our CRM, Odoo. If you ask us to contact you, we'll use your details to reply and arrange the next steps; this won't add you to a newsletter. You'll only receive updates if you explicitly request that subscription. You can unsubscribe through the link in our emails or by contacting us on WhatsApp at +34 634 15 59 60.
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